Last updated: 1 November 2025
We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this Agreement you won’t find complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something that you might later regret. What we do want is what’s best for both parties, now and in the future.
We create look-and-feel designs (mock visuals) and flexible layouts that adapt to different devices and screen sizes. We work iteratively and will usually create representative templates rather than static mock-ups for every page when layouts repeat.
You’ll have opportunities to review work and provide feedback. We typically use an online emulator such as InVision to share mock visuals so you can comment and approve designs.
After you sign off the mock visuals the next scheduled payment (middle payment, if applicable) becomes due. Once paid, we build your website on a private server where you can review progress while we populate content, implement functionality and prepare the site for launch. When both parties are happy and the final invoice has been paid, we will move the site to the live environment.
Unless explicitly included in the proposal, we do not provide copy or images for the website. We can provide professional copywriting or editing for an additional fee if requested and agreed in writing.
If you supply logos and graphics provide them in digital format. Editable/vector files are preferred; raster files must be high-resolution. Photographs should be provided at high resolution (recommended minimum width 1920px). If you wish us to source stock photography, this must be agreed in the proposal and any costs will be charged separately.
We’re happy to be flexible, but the original price is based on the time estimated to deliver the agreed scope. If you change your requirements or ask for significant extra work not covered by the proposal, we will provide a written estimate and quote for the additional work. You’ll pay for any approved extra work as agreed in the quote.
If you decide to terminate the Agreement part-way through the project, you’ll pay us for time spent up to the termination date and for any committed third-party costs.
We use online project management software (for example Podio) to keep tasks, messages and files in one place. You agree to use the project workspace for project-related communication so nothing gets missed. We accept no responsibility for missed deadlines if essential project communication happens outside the agreed workspace (email, SMS, WhatsApp, etc.).
We deliver pages built with semantic HTML, CSS for presentation and unobtrusive JavaScript for behaviours, feature detection and polyfills when required.
We test in current versions of major browsers (Safari, Chrome, Edge, Firefox, Opera) and ensure an appropriate experience for users of Internet Explorer 11 where required and agreed. Testing guarantees an appropriate experience, not pixel-perfect parity across all browsers and devices. Support for older or niche browsers is available by separate agreement and estimate.
We test on representative popular mobile environments such as iOS (Safari, Chrome) and Android (Chrome). Testing on other mobile browsers or specific devices can be provided by separate agreement and estimate.
If you host the site yourself you are responsible for server maintenance and hosting faults. If you require hosting, we can offer hosting via trusted partners and provide maintenance for an agreed fee—this must be included in the proposal.
We don’t guarantee search engine ranking improvements. We build sites that are accessible to search engines and can provide ongoing SEO services under a separate agreement.
We’ll carry out our work in accordance with good industry practice. We cannot guarantee that our work will be error-free and we are not liable for indirect, incidental, special or consequential damages (including lost profits or savings) arising out of the use of our services, even if advised of the possibility of such damages. Your liability to us is limited to the fees payable under this Agreement.
If any provision of this Agreement is found to be unlawful or unenforceable, that provision will be severable and the remainder of the Agreement will remain in force.
You guarantee that all materials you provide (text, images, artwork) are owned by you or you have permission to use them. You agree to indemnify us for any third-party claims relating to IP infringement from materials you supply.
We guarantee that any materials we deliver are either owned by us or provided under licence. Once you have paid in full for the work and the Agreement is not terminated, we will assign the intellectual property rights for the delivered website and visual elements to you. We retain ownership of pre-existing materials, tools or code we developed prior to or outside this project; we grant you a licence to use them as part of the delivered solution.
We reserve the right to display examples of our work, including sketches and work-in-progress, in our portfolio and marketing materials unless we have agreed otherwise in writing.
Invoices are payable in GBP and according to the schedule set in the proposal. Typical schedules are:
We issue electronic invoices payable by BACS on receipt. If you prefer to pay by cheque, notify us and we will adjust due dates accordingly. You agree to pay any charges associated with international transfers; account details will be shown on the invoice.
This Agreement may not be transferred by either party without the other’s permission. Both parties agree to comply with applicable laws and regulations. This Agreement remains in effect unless terminated under its terms; if any part is invalid or unenforceable the remainder continues in force.
Optionis House, 840 Ibis Court
Warrington, England
Registered in England and Wales
No. 13712991